Business research differs from
other disciplines such as scientific research in many ways. Any research
conducted by a business or an organisation that needs to make a ‘business’
decision can be classed as business research. By the very nature of this, business
research varies in its approach and scope, meaning that it can be closer and
further from research conducted in other disciplines. However, some of the most
common differences include:
- Cross
discipline approach/ Multi-functional teams.
The majority of businesses are made
up of business are differing units and/or departments. Each of these
departments have their own interests and require their own information. This
makes business research very wide in scope, from why good employees leave
business to how macro-economic factors may affect a business. The information
for the research may need to come from various departments and from a range of
experts.
- Information
is hidden by competitors.
Business secrets are commonplace in
many industries. This commercially sensitive information is seen as being a
source of competitive advantage by most companies. An example of this is new
model features for a product. An example of business research will be to
predict sales of a new product about to be released onto the market, this can
be very difficult when a company does not know what new features will be
introduced on its competitor’s product.
- Business
research cannot be as theoretical and must be experimental.
Businesses
are complex systems. Complex systems that do not abide by physical laws or
follow models precisely. In physics, if you want to understand the state the future,
you tell a model the current state of all the matter and energy, allow a period
to pass, and the model will calculate the future state. This cannot be done at
to an entire organisation. There are a lot of (sometimes subjective)
information about market conditions, political decisions, other company’s
decisions and economic activity. This is a lot of variables that do not adhere
to laws, before you account for mistakes and psychology. Business studies must
be based on experiments and trials to be effective and accurate. There is a
large amount of uncertainty that revolves around a business organisation. In
science modelling can be done to understand the outcomes of events. This is not
always possible in business research.
- Businesses
are not objective by nature
Businesses
are in competition for profit, there are winners and losers. Because of this,
companies make decisions in their best interests. This may mean that studies conducted
or commissioned by business may not be entirely impartial or may have an
agenda. There have been opposite results about the effect that fizzy drinks
have on soda. This is the difference between research conducted by healthcare professionals
and soda companies.
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